Kensington Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Kensington Storage provides storage-related services to customers in the UK. By making a booking, placing items into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before you proceed. If you are booking storage on behalf of another person or business, you confirm that you have authority to accept these terms for them.

The purpose of these terms is to explain the storage service agreement clearly and fairly. They cover the booking process, payment obligations, cancellations, liability, waste and prohibited items, and the law that applies to the agreement. We may update these terms from time to time, and any updated version will apply to future bookings or continued use of the service where permitted by law.

In these terms, references to “we”, “us” and “our” mean Kensington Storage, and references to “you” and “your” mean the customer, hirer, or account holder using the storage services. Where a company, partnership, landlord, tenant, or other organisation uses the service, the person placing the booking confirms that they are authorised to act for that entity.

1. Booking process

Bookings may be made through our accepted booking channels and are subject to availability. A booking request is an offer by you to use the storage service, and a contract is formed only when we confirm acceptance, issue a booking confirmation, or otherwise notify you that the space or service has been reserved. We may refuse or cancel a booking before acceptance for operational, security, compliance, or risk-related reasons.

When booking, you must provide accurate and complete information, including your identity, contact details, intended use of the storage unit, and any information we reasonably request to assess suitability. You must notify us promptly if any of the information changes. The storage service may be limited to a specific unit size, period, or category of goods, and we are not obliged to provide a different service if your needs later change.

We may require identity verification, proof of address, business documentation, or other checks before the service begins or during the term. Failure to provide requested information may result in refusal, suspension, or termination of the booking. You must ensure that all items stored are lawfully owned by you or that you have the right to store them. You must not use false names, incorrect details, or misleading descriptions of goods.

2. Use of the storage service

You agree to use the storage space only for lawful purposes and in accordance with these terms. You must not store items that are dangerous, illegal, stolen, counterfeit, perishable, explosive, flammable, odorous, environmentally harmful, or otherwise unsuitable for storage. This includes any item prohibited by applicable law, regulation, or our reasonable operational rules. We may inspect goods where permitted by law and by our security procedures.

The storage unit or area must be kept closed and secured at all times except when access is required under our rules. You are responsible for ensuring that your goods are packaged and stored so as not to cause damage, contamination, infestation, leakages, or risk to other property. You must not overload the unit, obstruct access routes, tamper with security features, or carry out any activity that creates a health, safety, fire, or environmental hazard.

You must comply with any site rules, access procedures, operational instructions, and reasonable directions given by our staff. We may amend these rules where necessary for safety, legal compliance, or service efficiency. If you fail to follow the rules, we may restrict access, require you to remove certain goods, or end the agreement immediately if the breach is serious or repeated.

3. Payments and charges

All charges will be set out at the time of booking or in your confirmation documents. Unless stated otherwise, fees are payable in advance and may include storage rent, administration charges, deposits, late-payment fees, cleaning fees, disposal fees, or other reasonable service charges. Prices may change on renewal or with prior notice where the agreement or law allows. You are responsible for all taxes, duties, and charges associated with your booking.

Payment must be made using an approved payment method and by the due date specified. If payment is not received on time, we may suspend access, charge interest or reasonable late-payment fees where lawful, and retain the goods until payment is made in full. Continued non-payment may lead to termination of the agreement and the exercise of any rights we have under the contract or by law to recover sums due.

You authorise us to take payment for amounts properly due under these terms, including any outstanding balances following cancellation, removal of goods, cleaning, or waste handling. Any deposit held may be applied against unpaid charges, damage, or breach-related costs where appropriate. A deposit, if taken, does not limit our right to seek further amounts owed.

4. Cancellations, changes, and termination

You may cancel a booking before the service starts, but cancellation rights may depend on when the booking was made, whether the service has begun, and any non-refundable elements already incurred. Where a specific cancellation period applies, it will be shown in your confirmation or booking terms. If you cancel after the service has commenced, you may remain liable for charges up to the cancellation date and any amounts that have already accrued.

We may cancel or terminate the agreement at any time by giving reasonable notice where we no longer wish to provide the service for operational reasons, except where immediate termination is justified. We may terminate without notice if you commit a material breach, fail to pay, store prohibited goods, create a safety risk, provide false information, or otherwise act in a way that makes continued storage inappropriate or unlawful.

5. Liability and insurance

You store goods at your own risk. You are strongly advised to obtain adequate insurance for the full replacement value of your items, including loss or damage caused by theft, fire, flood, escape of water, impact, pests, mould, deterioration, or other risks relevant to storage. Unless expressly agreed in writing, we do not insure your goods and do not accept responsibility for arranging cover on your behalf.

We do not exclude liability where it would be unlawful to do so. However, to the fullest extent permitted by law, we are not liable for loss or damage to goods unless it is caused directly by our negligence or breach of contract. We are not liable for indirect or consequential loss, loss of profit, business interruption, loss of opportunity, or any damage caused by events outside our reasonable control.

Our total liability for any claim arising from the service, whether in contract, tort, negligence, or otherwise, will be limited to the amount you paid for the relevant storage period or another limit we reasonably state in writing, except where a different limit is required by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be limited.

6. Access, security, and care of goods

Access rights may be subject to opening hours, security checks, identification, and any operational procedures we maintain. We may deny access if you are in breach of these terms, if payment is overdue, if there is a suspected safety issue, or if we are required to do so by law, a court, or a public authority. We may also temporarily restrict access for maintenance, emergency response, or security reasons.

You are responsible for keeping your access credentials, keys, codes, or any other security devices safe and confidential. You must notify us immediately if you suspect unauthorised access or loss of a security device. Any person entering under your authority is deemed to be acting on your behalf, and you are responsible for their conduct, including any damage or breach they cause.

You must remove all your goods by the end of the agreed period or upon termination. If you fail to do so, we may treat the goods in accordance with the agreement and applicable law, including storage charges, removal, sale, disposal, or other lawful action after appropriate notice where required. You remain responsible for all costs until the goods are lawfully removed or otherwise dealt with.

7. Waste regulations and prohibited disposal

The service must not be used to abandon waste or to store materials that require special handling unless we have expressly agreed in writing and the arrangement complies with all applicable laws. You must not deposit household waste, construction waste, chemicals, oils, batteries, electrical waste, asbestos, contaminated materials, or other regulated waste unless prior lawful arrangements have been made. If you bring waste onto the premises without approval, you are responsible for its immediate removal and all associated costs.

You must comply with all waste management and environmental laws applicable in the UK, including duties relating to packaging, segregation, transport, and disposal. You are responsible for ensuring that any items stored are not leaking, rotting, infested, or otherwise likely to cause pollution or nuisance. If waste or hazardous material is identified, we may isolate, remove, arrange lawful disposal, or report the matter to the relevant authority where necessary.

If your goods are found to contain waste, contamination, or dangerous substances, you will indemnify us against all losses, liabilities, claims, fines, enforcement costs, professional fees, clean-up expenses, and disposal charges arising from that breach. This obligation applies whether the issue is caused by you, your agents, or anyone acting on your behalf. We may also end the agreement immediately where the breach creates a risk to people, property, or the environment.

8. Indemnity

You agree to indemnify and keep indemnified Kensington Storage against claims, losses, damages, liabilities, and expenses arising from your breach of these terms, your use of the storage service, your goods, or the conduct of anyone you permit to access the service. This includes reasonable legal fees, enforcement costs, cleaning charges, repair costs, and third-party claims arising from unlawful storage or misuse of the premises.

This indemnity does not apply to the extent that the loss is caused by our own unlawful act or omission where liability cannot be excluded. It is intended to ensure that the financial consequences of improper storage, prohibited goods, and regulatory breaches remain with the person responsible for them.

9. Events outside our control

We are not responsible for delays or failures in performance caused by events beyond our reasonable control, including fire, flood, storm, power failure, industrial action, pandemic restrictions, terrorism, civil disorder, breakdown of utilities, transport disruption, or acts of public authorities. Where such events occur, we may suspend service, change access arrangements, or terminate the agreement if continued performance becomes impossible or unlawful.

If an event outside our control continues for an extended period, we may take reasonable steps to protect the premises and the goods in line with applicable law and practical necessity. You will remain responsible for payment until the agreement is ended or the goods are lawfully removed, unless we state otherwise in writing.

10. Governing law and disputes

These terms and any dispute or claim arising from them are governed by the laws of England and Wales, unless mandatory law requires otherwise. The courts of England and Wales shall have exclusive jurisdiction over any non-contractual or contractual dispute arising from or connected with the service, subject to any rights you may have under applicable consumer law or other mandatory legal provisions.

If any provision of these terms is found to be unlawful or unenforceable, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will amount to a waiver of that right.

By proceeding with a booking, you acknowledge that you have read, understood, and agree to these Kensington storage terms and conditions. These terms form the complete agreement between you and us regarding the service, unless we agree otherwise in writing.