Storage Kensington Terms and Conditions
These Terms and Conditions set out the basis on which Storage Kensington provides storage, associated handling, and removal-related services within the United Kingdom. By making a booking, using our services, placing items into storage, or arranging removal or delivery of goods with us, you agree to be bound by these Terms and Conditions.
These terms are intended to be read carefully prior to confirming a booking. If you do not agree to any part of these Terms and Conditions, you should not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company, partnership or other entity that books or uses storage or related services from Storage Kensington.
Services means any storage, collection, delivery, removal-related, packing, handling, or associated services provided by Storage Kensington.
Goods means the items, belongings, furniture, boxes, equipment or other property that the customer hands over for storage, collection, transport or related services.
Contract means the agreement between the customer and Storage Kensington, incorporating these Terms and Conditions and any written confirmation issued by Storage Kensington.
2. Scope of Services
Storage Kensington provides storage facilities and associated services, which may include collection and delivery of goods, removal-related assistance, packing or unpacking and handling within our premises. The precise scope of services applicable to each customer will be as set out in the quotation or booking confirmation issued by Storage Kensington.
All services are provided subject to availability and to these Terms and Conditions. Storage Kensington reserves the right to refuse any booking or service request at its discretion where it considers the request unsuitable, unsafe, illegal or impractical.
3. Booking Process
3.1 Enquiries
Customers may request quotations or service information by contacting Storage Kensington and providing accurate details relating to the services required, including the approximate volume and nature of goods, access details, dates, and any special requirements. Quotations are based on the information provided by the customer and are subject to change if that information proves to be inaccurate or incomplete.
3.2 Quotations
Unless otherwise stated, quotations are estimates only and are valid for a limited period, which will be notified to the customer. Quotations do not constitute a binding offer until a booking is confirmed by Storage Kensington in writing. Any changes to the scope of work, dates, locations or access conditions may result in an adjusted quotation or additional charges.
3.3 Booking Confirmation
A booking is considered confirmed only once Storage Kensington has issued a written confirmation setting out the services, estimated costs and any specific conditions. By confirming a booking, the customer acknowledges that they have read and accepted these Terms and Conditions.
3.4 Customer Responsibilities at Booking
The customer must ensure that all information provided at the time of booking is complete and accurate, including contact details, addresses, property access details, parking arrangements, anticipated size and weight of items, and any fragile or high-value goods. Storage Kensington is not responsible for delays, additional costs or inability to complete work arising from incomplete or incorrect information supplied by the customer.
4. Payments and Charges
4.1 Rates and Pricing
Service charges are set out in the quotation or booking confirmation and may include storage fees, handling charges, removal-related charges, packing materials, labour, and any applicable taxes or surcharges. Charges are generally calculated based on time, volume, weight, access conditions and distance, as relevant.
4.2 Deposit and Prepayment
Storage Kensington may require a deposit or full prepayment prior to the commencement of services or the provision of storage space. The amount and timing of such payments will be stated in the booking confirmation. Any deposit may be applied against outstanding charges or amounts due at the end of the contract.
4.3 Ongoing Storage Fees
Where storage is provided on a recurring basis, fees are normally payable in advance for each storage period. Storage Kensington may adjust storage rates from time to time, and will provide reasonable notice of any changes applicable to existing customers for future periods.
4.4 Payment Terms
Unless otherwise agreed in writing, all invoices are due for immediate payment upon issue. Storage Kensington may withhold services, deny access to stored goods or refuse release of goods if payments are overdue. The customer is responsible for all bank charges or costs associated with payments.
4.5 Late or Non-Payment
Where payment is not received by the due date, Storage Kensington may charge interest on overdue sums at a reasonable rate and may add administrative costs associated with debt recovery. Storage Kensington also reserves the right to suspend services and to exercise a lien over stored goods until all outstanding amounts, interest and charges are paid in full.
5. Cancellations and Changes
5.1 Customer Cancellations
The customer may cancel or reschedule booked services by providing notice to Storage Kensington. Any cancellation or rescheduling is effective only when acknowledged by Storage Kensington. Depending on the amount of notice given, cancellation charges may apply to cover admin time, staffing, reserved vehicle and storage capacity.
5.2 Notice Periods and Fees
If services are cancelled with short notice, Storage Kensington may charge a proportion of the quoted fee. The specific charges and notice thresholds will be indicated in the booking confirmation or current tariff. Where work has already commenced or storage has been provided, charges for work performed or storage used up to the date of cancellation will remain payable.
5.3 Changes by the Customer
Requests to change the date, time, location or scope of services are subject to availability and may result in revised charges. Where changes are significant, Storage Kensington may issue a new quotation and booking confirmation. If the customer does not accept the revised terms, the services may be treated as cancelled.
5.4 Cancellations by Storage Kensington
Storage Kensington may cancel or postpone services where necessary due to factors beyond its reasonable control, including severe weather, accidents, mechanical failure, staff illness, safety concerns or legal restrictions. In such circumstances, Storage Kensington will seek to provide alternative arrangements or reschedule services. Where services cannot reasonably be rescheduled, any prepayments for the affected services will normally be refunded, but Storage Kensington will not be liable for indirect or consequential losses arising from such cancellations.
6. Customer Obligations
6.1 Access and Parking
The customer is responsible for ensuring safe, lawful and suitable access to the premises for vehicles and staff, including any required parking permissions or permits. Any parking fines, penalties or additional costs incurred due to inadequate arrangements or inaccurate information provided by the customer may be charged to the customer.
6.2 Packing and Labelling
Unless agreed otherwise as part of the services, the customer is responsible for adequately packing and labelling goods before collection or storage. Items must be suitably protected for transport, handling and stacking, and boxes should be robust, sealed and safely loaded. Storage Kensington is not responsible for damage arising from inadequate or improper packing carried out by the customer.
6.3 Prohibited and Restricted Items
The customer must not store or request removal of goods that are hazardous, illegal, explosive, flammable, perishable, contaminated, live animals, plants requiring special care, cash or currency, or any items that may cause damage, nuisance or risk to persons or property. If such goods are discovered, Storage Kensington may refuse to handle them, arrange for their removal at the customer’s cost, or report them to the relevant authorities where required by law.
6.4 Compliance with Law
The customer is responsible for ensuring that goods are legally owned or lawfully in their possession and do not infringe third party rights. The customer must comply with all relevant UK laws and regulations in connection with the goods and the services.
7. Waste Regulations and Disposal
7.1 Waste Restrictions
Storage Kensington is not a general waste carrier or disposal facility. Customers must not present general household waste, construction waste, hazardous waste, or any materials which are subject to special disposal requirements, as part of the goods for storage or removal, unless expressly agreed in advance and permitted by law.
7.2 Disposal of Unacceptable Items
If prohibited or unsuitable waste materials are discovered amongst the goods, Storage Kensington may refuse to handle them, segregate them, or arrange for lawful disposal at the customer’s expense. All such actions will be taken in accordance with applicable waste management regulations.
7.3 Abandoned Goods
Where the customer fails to collect goods, pay storage fees, or respond to reasonable notices from Storage Kensington, the goods may be treated as abandoned following a reasonable notice period. Storage Kensington may then sell, recycle, donate or dispose of the goods in accordance with applicable law. Any costs of sale or disposal and any outstanding fees may be deducted from sale proceeds, with any remaining balance held for the customer where practicable.
8. Liability and Insurance
8.1 Standard Liability
Storage Kensington will exercise reasonable care and skill in providing the services. However, liability for loss of or damage to goods while in storage or during removal-related services is subject to limitations and exclusions under this clause. Customers are encouraged to consider appropriate insurance cover for their goods.
8.2 Exclusions
Storage Kensington will not be liable for loss or damage arising from circumstances beyond its reasonable control, including but not limited to acts of God, adverse weather, war, terrorism, civil disturbance, industrial disputes, road closures, traffic delays, or acts or omissions of the customer or third parties.
Storage Kensington is not liable for loss of or damage to fragile or high-value items, including jewellery, watches, precious metals, cash, collections, antiques, artworks, sensitive electronics, or items of sentimental value, unless these have been specifically declared, agreed in writing, and an appropriate level of additional protection or cover has been arranged.
8.3 Indirect and Consequential Loss
Storage Kensington will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of use, or loss of opportunity, even if such loss was reasonably foreseeable.
8.4 Limitation of Liability
Subject to any non-excludable rights under UK law, Storage Kensington’s total liability for loss of or damage to goods, or for any other claims arising out of or in connection with the services, shall be limited to a reasonable sum per claim or per consignment. Specific liability limits may be set out in the quotation, tariff or any separate insurance agreement.
8.5 Insurance
The customer remains responsible for arranging adequate insurance cover for the full value of the goods, unless a separate insurance policy or extended protection is expressly arranged through Storage Kensington as part of the contract. Where such cover is offered, the terms, conditions and claims process of the relevant policy or scheme will apply.
9. Storage Conditions and Access
9.1 Storage Facilities
Storage Kensington will provide storage space that is suitable for general household and business items, subject to the exclusions in these terms. The exact nature of the storage area, including whether it is shared or segregated, is determined by operational considerations and set out where relevant in the customer documentation.
9.2 Customer Access
Customer access to stored goods may be by appointment or during stated opening hours, and may be subject to identification and security checks. Storage Kensington may charge a fee for frequent or out-of-hours access, or for staff time required to retrieve goods.
9.3 Right of Lien and Sale
Storage Kensington has a lien over all goods in its possession for all amounts due under the contract or any other agreement with the customer. If sums remain unpaid after notice, Storage Kensington may sell some or all of the goods and apply the proceeds against the outstanding amounts, reasonable costs and charges. Any surplus proceeds will be handled in accordance with applicable law.
10. Complaints and Disputes
10.1 Complaints Procedure
The customer should notify Storage Kensington promptly of any issues, damage or loss, providing full details and supporting information as soon as reasonably practicable. Early notification assists in investigation and resolution.
10.2 Dispute Resolution
Storage Kensington will seek to resolve complaints and disputes amicably in the first instance. Where a dispute cannot be resolved through dialogue, the parties may consider mediation or other forms of alternative dispute resolution before resorting to formal legal proceedings, where appropriate.
11. Data Protection and Privacy
Storage Kensington may collect and process personal data relating to customers in order to provide services, manage bookings, process payments, and meet legal obligations. All personal data will be handled in accordance with applicable data protection legislation in the United Kingdom. Further information about how personal data is handled may be provided in a separate privacy notice.
12. Variation and Severability
12.1 Changes to Terms
Storage Kensington may update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings or renewals after the date of publication. For existing contracts, Storage Kensington will provide reasonable notice of any material changes that affect ongoing services.
12.2 Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
13. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided by Storage Kensington, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that Storage Kensington reserves the right to bring proceedings in any other court of competent jurisdiction where necessary to protect its rights or enforce judgments.
14. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation, and any additional written terms agreed between Storage Kensington and the customer, constitute the entire agreement between the parties in relation to the services. They supersede any prior understandings, statements or representations, whether oral or written, relating to the subject matter of the contract.
By proceeding with a booking or using the services of Storage Kensington, the customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
